In client-facing roles, reflective listening builds trust and rapport with clients from the first sales meeting by demonstrating a genuine interest in their needs and concerns.Īdditionally, by using reflective listening techniques within these marketing and sales roles, professionals can better understand their client's needs and concerns, leading to more effective problem-solving and better outcomes. Reflective listening can help because it builds stronger relationships, improves communication, and increases productivity. And with 86% of employees feeling their employer does not hear them, the time to implement better reflective listening techniques is now. As distributed workforces rely on effective communication across many time zones, focusing on these soft skills becomes even more necessary. Listening skills continue to be one of the concepts leaders struggle with most, but also one of the most important skills to refine. Why is reflective listening important in the workplace? The listening process is delicate, but effective communication skills show you are invested in the person speaking, which helps foster a solid working relationship. This can include asking clarifying questions, expressing empathy, and providing feedback or advice if appropriate. A response should always be respectful and focused on the speaker's needs, rather than the listener's agenda.
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